Delete Your Account
Request permanent deletion of your Rehope Rider account and all of the personal data associated with it. This page applies to both the Rehope Rider rider app and the Rehope Rider driver app.
This action is permanent and cannot be undone
Submitting this form starts the permanent deletion of your account and all associated user data. You will lose access to your ride history, your driver earnings records and any remaining wallet balance. Deleted accounts cannot be restored, and you cannot recover the data afterwards. If you have money in your wallet, withdraw it before you submit this request.
1. Submit the form
Enter the email address registered to your Rehope Rider account.
2. We verify it is you
We email the address on file to confirm the request really came from you.
3. Deleted within 30 days
Your account and personal data are permanently erased within 30 days.
Request account deletion
Enter the email address registered to your Rehope Rider account. Submitting this request will permanently delete your account and all associated user data.
Data that is deleted
- Your profile: name, email address, phone number and profile photo
- Your saved home, work and recent addresses
- Your full ride and package delivery history
- Your wallet balance, saved payment details and bank information
- Your ratings, reviews, referral records and promo code usage
- Your support tickets, live chat history and in-app messages
- For drivers: your driver profile, vehicle details and uploaded documents
Data we must keep
Transaction and financial records
Kept for up to 7 years where we are required to do so by Nigerian tax and anti-money-laundering law. These records are de-identified and are not linked back to your profile.
Records under active dispute or investigation
If your account is subject to an unresolved dispute, chargeback or safety investigation, the related records are kept until the matter is closed.
Other ways to delete your account
If you cannot access your email
If you no longer have access to the email address on your account, contact our support team from the phone number registered to the account and we will verify your identity another way.
By email
Email support@rehoperider.com from your registered address with the subject "Delete my account".
Questions about how we handle your data? Read our Privacy Policy or contact us.